Thank you for shopping with Grimaster. This Shipping Policy explains how we process and deliver orders placed on https://grimaster.shop.
Order Processing Time
- Handling time: 1–3 business days
Orders are processed Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
- Estimated delivery time: 3–5 business days
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or holidays.
Shipping Locations
We currently ship to eligible addresses based on availability at checkout. Shipping availability and options will be displayed during the checkout process.
Shipping Costs
Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.
Order Tracking
You can track your order at any time using the following link:
https://grimaster.shop/track-order/
Tracking information may take up to 24 hours to become active after shipment.
Incorrect Address Information
Please ensure that your shipping address is entered correctly at checkout. Grimaster is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
Delays & Lost Packages
While we work closely with our shipping partners, delays may occasionally occur. If your order appears delayed or lost, please contact us and we will assist you as quickly as possible.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.
Contact Information
If you have any questions about our Shipping Policy, please contact us:
Grimaster
📍 35 Willie St, Lowell, MA 01854, United States
📧 grimaster.shop@gmail.com
📞 +1 978 866 9305
🌐 Contact Page: https://grimaster.shop/contact-us/