At Grimaster, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • We accept returns within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition and packaging.
  • Free return shipping is provided.
  • There are no restocking fees.
  • We do not sell final sale items — all eligible items can be returned within the return window.

How to Start a Return

To initiate a return, please contact us:

Please include your order number and reason for return. Our support team will provide return instructions.

You can also track your order status here:
https://grimaster.shop/track-order/

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval status.
  • Approved refunds will be processed to your original payment method.
  • Refunds are typically issued within 5–10 business days, depending on your payment provider.

Shipping Costs

  • Return shipping is free.
  • Original shipping fees (if any) are refundable once the return is approved.

Exchanges

If you received a defective or incorrect item, please contact us immediately and we will arrange a replacement at no additional cost.

Non-Returnable Items

At this time, all items sold by Grimaster are eligible for return within the 30-day return window, provided they meet the conditions listed above.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Grimaster
📍 35 Willie St, Lowell, MA 01854, United States
📧 grimaster.shop@gmail.com
📞 +1 978 866 9305